Answers:

Why doesn't the webcast appear when I try to launch it?

Many of our webcasts utilize pop-up windows. If you have pop-up blocking software installed on your computer, it may be preventing our webcast player from appearing. Try temporarily disabling your pop-up blocking software.

Why can't I hear any audio?

Check the following:
• Check to make sure that your speaker volume is turned up.
• Check to make sure that the volume, for your Operating System's Volume Control, is not Muted or turned too low.
• If a lower stream bandwidth or stream speed is available, try choosing it.
• Shutdown the Media Player Window and access the Media again.
• Internet Streaming Media requires a Streaming Media Player to be installed on the machine to watch video or listen to audio. You may need to install a Streaming Media Player to hear the audio.

Why can't I see any video?

A. Your Streaming Media Player may need to be updated to a newer version. You can follow one of these links to download and install a Streaming Media Player.

B. If you are using Netscape, for your Internet Browser, you may need to install the Windows Media Player plug-in.

C. You may be behind a Gateway, Firewall or Proxy. Your Streaming Media Player may not be able to communicate effectively through the Proxy. You can adjust your Streaming Media Player's Proxy settings:

Windows Media Player
1. Click on the Start menu, in Windows.
2. Click on the Programs menu option.
3. Click on the Windows Media Player.
4. Once the Windows Media Player opens, click on the View menu.
5. Click on the Options menu item.
6. Click on the Advanced tab.
7. Select Streaming Media and click on the Change button.
8. Under the Protocols section, verify that HTTP is checked.
9. Select Use browser proxy setting.

Real Media Player
1. Click on the Start menu, in Windows.
2. Click on the Programs menu option.
3. Click on the Real Media Player.
4. Once the Windows Media Player opens, click on the View menu.
5. Click on the Preferences menu item.
6. Click on the Proxy tab.
7. Under the HTTP section, select Use my web browser's HTTP proxy.

Why can I hear audio, but can't see any video?

The Bandwidth, to stream both Video and Audio, may not be available through your internet connection. Streaming Media players often drop the Video frames and play just the Audio in scenarios where bandwidth is not larger enough for transmitting both Video and Audio.

If a lower bandwidth is available (such as 56k), try choosing it. Larger bandwidths require more network transmission space. Smaller bandwidths will ussually move through lines in a more normal fashion.

Why does the stream continuously buffer?

If the video was working before but now you are experiencing difficulties, the incident may be caused by a recent network configuration change. Check with your Internet Service Provider or your System Administrator if you have one. The Internet Service Provider or the System Administrator should be able to tell you if there have been any changes to the ability to stream media over the network to your computer.

This could be caused by Internet congestion. High levels of Internet Traffic and Network Traffic could cause this to occur.

If a lower bandwidth is available (such as 56k), try choosing it. Larger bandwidths require more network transmission space. Smaller bandwidths will ussually move through lines in a more normal fashion.

You can also increase the buffering configuration of your Streaming Media Player.

Windows Media Player
1. Click on the Start menu, in Windows.
2. Click on the Programs menu option.
3. Click on the Windows Media Player.
4. Once the Windows Media Player opens, click on the View menu.
5. Click on the Options menu item.
6. Click on the Advanced tab.
7. Select Streaming Media and click on the Change button.
8. Under the Buffering, select Buffer.
9. Increase the amount of buffer time setting.

Real Media Player
1. Click on the Start menu, in Windows.
2. Click on the Programs menu option.
3. Click on the Real Media Player.
4. Once the Windows Media Player opens, click on the View menu.
5. Click on the Preferences menu item.
6. Click on the Connection tab.
7. Under the Buffered Play section, select Buffer entire clip up to available memory.

Why am I unable to connect to the stream?

The incident may be caused by the network configuration. Check with your Internet Service Provider or your Network System Administrator, if you have one. The Internet Service Provider or the Network System Administrator should be able to tell you if any configurations, to the ability to stream media over the network to your computer, currently exist.

Each time I access the Webcast I lock up. What can I do?

Sometimes file transfers, over the Internet, can become interrupted. This could cause only partial information to exist in your Interent Browser's cache. Try clearing your Internet Browser's cache. then try accessing the Webcast, again.

Clear the Internet Browser cache for Netscape Navigator:
1. Click on the Edit menu, in the Netscape Internet Browser.
2. Click on the Preferences menu option.
3. Click on Advanced.
4. Click on Cache.
5. Click on the Clear Disk Cache button.
6. Click on the Clear Memory Cache button.
7. Click on the OK button.

Clear the Internet Browser cache for Microsoft Internet Explorer:
1. Click on the Tools menu, in the Microsoft Internet Explorer Internet Browser.
2. Click on the Internet Options menu option.
3. Click on the General tab.
4. Under the Temporary Internet Files section, click on the Delete Files button.
5. Click on the OK button.

Can I listen to a webcast from my company's network?